Privacy Policy

Sohava Solutions LLC respects the privacy of everyone who visits our website or buys equipment from us. This policy explains what information we collect and how we use it.

• What We Collect: When you request a quote, place an order, or reach out via our contact form, we collect basic details, including your name, phone number, email address, and mailing address. If you register a printer with us for warranty or service purposes, we keep that record on file for as long as the coverage is active.
• How We Use It: We use your information to process orders and confirm delivery details. We also use it to follow up on warranty coverage and service requests. We do not sell customer information to third parties, and we never will. Occasionally, we send updates about new inventory or seasonal promotions. You can opt out of those emails at any time.
• Payment Information: A secure third-party payment provider processes all payments made through our website. We do not store full credit card numbers on our own systems.
• Order & Warranty Records: We keep order and warranty records on file for as long as your coverage is active, and for a reasonable period after in case you need service history. Contact us if you'd like a record deleted sooner, and we will remove it promptly.
• Your Rights: You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we're required to keep for tax or business purposes.
• Changes to This Policy: We may update this policy as our business grows. This page will always show the most current version.

Send questions about this policy to support@sohavasolutions.com.