Terms & Conditions

• Product Descriptions and Condition: We disclose whether a printer is new or refurbished at the time of sale, along with any relevant condition notes. Customers are responsible for reviewing product descriptions and specifications before completing a purchase, and we reserve the right to decline any order we're unable to fulfill as described.
• Order Confirmation: Your order is confirmed once payment is processed and you receive written confirmation, whether by email or through our online system. We begin fulfillment only after that confirmation.
• Delivery Times: Standard delivery times are estimates, not guarantees. Order volume, model availability, and shipping conditions can all affect them. We confirm delivery timelines directly with the customer before a fleet or rush order is placed.
• Pricing and Payment: Prices can change without notice. We will still honor any quote already provided to a customer for the order in question. Payment is due at the time of order unless we've agreed to other arrangements in advance.
• Limitation of Liability: Sohava Solutions LLC is not liable for indirect, incidental, or consequential damages resulting from the use of purchased equipment. This includes lost business opportunities tied to a printer outage or missed deadline, as long as we met our stated warranty and delivery commitments.
• Governing Law: The laws of the State of Texas govern these Terms.
• Changes to These Terms: We may revise these Terms from time to time. If you continue using our services after we post changes, that means you accept the updated Terms.

Send questions about these Terms tosupport@sohavasolutions.com